We craft our goods in small batches for an unmatched level of attention to detail and quality. That's why we're happy to fix or replace your bag if it breaks down during your million miles of exploration and travel. So take it with you anywhere and everywhere because we guarantee our products every step of the way.
Haven & Florin products are fully warranted to the original owner in materials and workmanship for the lifetime of the product. If a product fails due to a manufacturing defect, even after extended use, we will at our discretion repair or replace the product without charge. This warranty does not cover damage caused by accident, improper care, negligence, or the natural breakdown of colors and materials over extended time and use. Abuse, alterations and accidents will void the warranty. If you have any questions, please email us at firstname.lastname@example.org.
If you would like an item repaired or replaced, please fill out the form below.